Privacy Policy

Tom Grady Rural Merchandise (ABN 46 097 014 045) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as amended by the Privacy and Other Legislation Amendment Act 2024.

What Information We Collect

We collect personal information necessary to process your orders and communicate with you. This includes your name, delivery and billing address, email address, phone number, and order history. Payment details are processed securely through our payment gateway (NAB) and are never stored on our systems.

When you visit our website, we may also collect non-identifying technical information such as browser type, pages visited, and referring URLs for website analytics purposes.

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Send order confirmations, invoices, and delivery updates
• Respond to your enquiries and provide customer support
• Send you marketing communications about our products and promotions (only where you have consented or we are otherwise permitted to do so)
• Improve our website and services

Cookies and Tracking

Our website uses cookies to maintain your shopping cart, recognise returning visitors, and personalise your experience. We also use third-party analytics and advertising services including Google Analytics and Meta (Facebook) Pixel, which may set their own cookies to help us understand website performance and deliver relevant advertising. You can opt out of interest-based advertising at www.networkadvertising.org/choices.

Sharing Your Information

We do not sell your personal information. We may share it with third parties only where necessary, including:

• Delivery and logistics providers to fulfil your orders
• Our payment processor (NAB) to handle transactions
• Our website platform provider (Shopify), who hosts our store and processes data in connection with our use of their platform — see Shopify's Privacy Policy
• Marketing platforms (Google, Meta) for advertising purposes, where you have not opted out
• Where required by law, regulation, or court order

Marketing Communications

We may send you marketing emails if you have made a purchase from us or subscribed to our mailing list. Every marketing email includes a clear and easy unsubscribe link. You can also opt out at any time by emailing tgrmorders@tomgrady.com.au. Opt-out requests will be actioned within 5 business days.

How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. If you request deletion of your account or personal information, we will action this where we are not required by law to retain it.

Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate, incomplete, or outdated information
• Opt out of direct marketing communications at any time
• Request deletion of your personal information (subject to legal obligations)
• Make a complaint if you believe we have mishandled your information

To exercise any of these rights, contact us at tgrmorders@tomgrady.com.au or (07) 5482 1692.

Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, no data transmission over the internet is completely secure.

Complaints

If you have a concern about how we have handled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. The current version will always be available on this page.

Last updated: June 2026